Refund policy
Guarantee
We guarantee your satisfaction. Our programmers and erasers come with a 30 day no quibble money back guarantee.
Returns and Refunds
You have the right to cancel your order within 7 working days from delivery. You must notify us of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
- Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
- Goods must be complete, unused, and in 'AS NEW' condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
- Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
To start a return, please email sales@dataman.com or phone +44 (0) 1300 320719.
Please return items under the above policy to:
Returns Department
Dataman Programmers Ltd
Unit 2 Newton Hall
Dorchester Road
Maiden Newton
Dorset
DT2 0BD
United Kingdom
Please note: You must organise the return of unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
- Goods received back complete as NEW and unused, in original box and packaging, including all accessories, and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.
- Goods received back complete as NEW and unused, in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of the accessories.
- Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.
You can always contact us for any return question at sales@dataman.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like made to order or special ordered goods (such as adapters), products which are activated at the time of first use (such as Credit boxes), and software generated for your product (such as software licenses, development kits, or roll mode software). We also do not accept returns for custom development work or products. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, goods must be received back complete as NEW and unused, in original box and packaging, including all accessories, and in a re-sellable condition. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@dataman.com.